1. Malhotra, T.D., “Electronic Banking and Information Technology in Banks” Sultan Chand and Sons, New Delhi, 2008
2. Srivatsa H.S, (2006) “Consumer perception of online banking” http://www.iacis.org/iis/2006_iis/PDFs/Changchit.pdf
3. Schlich. B. (2014). Winning Through Customer Satisfaction. EY Global Consumer Banking Survey.