International Research Journal of Commerce , Arts and Science

 ( Online- ISSN 2319 - 9202 )     New DOI : 10.32804/CASIRJ

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A STUDY ON GRIEVANCE HANDLING

    2 Author(s):  DR. SUJATHA N ,SHOBHA B K

Vol -  14, Issue- 5 ,         Page(s) : 374 - 378  (2023 ) DOI : https://doi.org/10.32804/CASIRJ

Abstract

A grievance is any discontent or feeling of unfairness; in the workplace, it should be about work. A grievance is more deep-seated than a complaint. Complaints are expressions of grievances, but a grievance is deep-rooted such that the employee takes appropriate remedial action to seek satisfaction. Every company has some grievances.

1. Lawrence Nurse and Dwayne Devenish (2007), “Grievance management and its links to workplace justice”, Source: Employee relations, Volume:29, Issue:1.
2.  Vidhya(2012)”Grievances handling procedures in ITES Companies”,IOSR Journal of Human and social science (IOSR-JHSS) pg(61-65), e-ISSN:2279-0837,p-ISSN:2279-0845. 
3. Ramya(2014), “A study on effectiveness of Grievance Handling Mechanism at Swastik Apparels”,Volume 4, Issue-12, Dec Special Issue-2014, ISSN No-2249-555X.

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