International Research Journal of Commerce , Arts and Science
( Online- ISSN 2319 - 9202 ) New DOI : 10.32804/CASIRJ
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FACTORS AFFECTING CUSTOMER SATISFACTION IN HEALTH CARE SERVICES
1 Author(s): SANDHYA RAGAUR
Vol - 4, Issue- 3 , Page(s) : 766 - 769 (2013 ) DOI : https://doi.org/10.32804/CASIRJ
The aim of this study is to identify and evaluate the different factors which effect the patient satisfaction regarding the health services in health care centres or hospitals. The findings suggest that patient experience was significantly associated with the health care system. The domains such as prompt attention, quality of basic amenities, support ( access to family), skills and doctors behaviour were some of the factors which reflect their experience of care. The responses of patient were analysed by using average.