International Research Journal of Commerce , Arts and Science

 ( Online- ISSN 2319 - 9202 )     New DOI : 10.32804/CASIRJ

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    2 Author(s):  DR. RASHMI GUPTA , DR. DIPESH UIKE

Vol -  8, Issue- 11 ,         Page(s) : 170 - 180  (2017 ) DOI :


Conflict management is the ability to be able to identify and handle conflicts sensibly, fairly, and efficiently. This paper highlights the various consequences of conflicts in a workplace and how it impacts the performance of an employee in the organisation.For the purpose of measuring the impact of conflict on the performance, a sample of 40 respondents is selected. Conflict Management factors like proper management of conflicts helps to strengthen employees’ relationships, resolve problems quickly and effectively, decreases overall tension which is good for a better working environment, leads to greater levels of productivity and creativity,quick decision-making, improves commitment and communication, reduces absenteeism and turnover,reduces stress, leads to collaboration, innovations and new ideas and leads to effective interaction with customers and other stakeholders are selected and put in a well designed questionnaire consisting of 5 point rating scale.For the purpose of analysis, Factor Analysis is used to reflect crucial factors that are responsible for the effective management of conflicts.

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