International Research Journal of Commerce , Arts and Science

 ( Online- ISSN 2319 - 9202 )     New DOI : 10.32804/CASIRJ

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COMPARATIVE ASSESSMENT OF THE SERVICE QUALITY BEING OFFERED BY THE SCHOOLS OF PRIVATE AND PUBLIC SCHOOLS IN THE THREE DISTRICTS OF KASHMIR DIVISION

    2 Author(s):  ASIF ABDULLAH KHAN , PROF. ASHOK KUMAR MARATHE

Vol -  10, Issue- 5 ,         Page(s) : 74 - 79  (2019 ) DOI : https://doi.org/10.32804/CASIRJ

Abstract

The objective of this study is to assess the service quality in public and private schools across three districts namely Baramulla, Kupwara and Srinagar. Data were collected from three district of Kashmir divisions with the sample size of 1976 students studying in these schools. The respondents were asked to fill up the questionnaire. It comprises of six determinants of service quality developed by Parasuraman et al. (1988. i.e Empathy, Reliability, Responsiveness, Assurance, tangibility and courtesy

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