Customer relationship management (CRM) can help organizations manage Customer interactions more effectively to maintain competitiveness in the present economy. As more and more organizations realize the significance of becoming customer-centric in Today’s competitive era, they adopted CRM as a core business strategy and invested Heavily. CRM, an integration of information technology and relationship marketing, Provides the infrastructure that facilitates long-term relationship building with customers At an enterprise-wide level. Successful CRM implementation is a complex, expensive and Rarely technical projects. This paper presents the successful implementation of CRM from Process perspective in a trans-national organization with operations in different segments. This study will aid in understanding transition, constraints and the implementation process of CRM in such organizations.